Account Manager

About Us
Pastilla, a creative, marketing & digital agency that connects brands to their audiences through instinct & analytics. We are made up of diverse, intuitive, analytical & creative-driven minds in pursuit of a challenge. Wide-eyed, tenacious, & ethical are the three most important values that make up our culture. We combine passion and process to deliver award-winning experiences.

About You
Managing client relationships and leading cross functional teams is second hand nature and you’re great at it! You have at least 3-5 years experience in managing a mix of web development, branding, UX/UI, creative, design, and/or marketing clients. You are confident and assertive, and welcome the ever changing environment of an agency. Being able to delicately balance the client relationship while also hitting the company's financial goals comes naturally. You are a problem solver, creative thinker, team player, and leader.
Date posted : 01/19/2022
Where : Pasadena, CA or Remotely (PST Time Zone)
Hours : Full Time
Pasadena, CA or Remotely (PST Time Zone)
Full Time

Your Role

+ Primary liaison between clients, team, and stakeholders.
+ Respond to client queries & identify new business opportunities.
+ Oversee a portfolio of assigned clients, develop new business from existing clients.
+ Maintain and nurture client relationships while finding ways to expand the account for additional growth and revenue.
+ Prepare reports, insights, and recommendations from marketing data on a weekly/monthly basis.
+ Meet objectives and client expectations.
+ Efficiently plan and prioritize all deliverables and resources.
+ Handle issues/questions and meet objectives while staying within the budgets, schedules, scopes, and deadlines.
+ Assist the business development team in creating collateral and proposals.
+ Communicate technical challenges/questions/comments in a way clients can understand

What we’d love to see in YOU

+ Excellent verbal and written communication skills.
+ Ability to pitch to clients.
+ Great work ethic and a self-starter.
+ Able to multitask while also delegating when needed.
+ Exhibit enthusiasm, passion, creativity, and commitment.
+ Ability to take charge / take responsibility and know when and how to delegate.
+ Ability to learn new technologies, processes, procedures, techniques, etc. and quickly.
+ Team-oriented, self-motivated and able to work in an ambiguous and/or changing environment.


+ Authorization to work in the U.S.
+ Knowledge of one or more project management tools (e.g. Trello, Asana, Basecamp, Jira, Assembla, etc.)
+ Familiar with one or more wire-framing / prototyping tools (e.g. Axure, Balsamic, Sketch, Figma, etc.)
+ Adobe Creative Cloud Apps; Photoshop, Illustrator, InDesignGSuite Apps; GDoc, GSheet, GSlides, etc.
+ GSuite Apps; GDoc, GSheet, GSlides, etc.
+ iCloud Apps; Pages, Keynote, Numbers.
+ Microsoft Cloud Suite Apps; Word, Excel, Powerpoint.

Why work with Pastilla??

+ Full Benefits including (eligible employees)
+ Paid Vacation & Personal Leave.
+ Medical Insurance.
+ Dental Supplemental Plans.
+ Short-& Long-Term Disability Supplemental Plans.
+ Profit-Sharing Plan.
+ Education Credit
+ Stable and growing company.
+ Remote & Hybrid work model.
+ Work for a growing company with room for advancement.
+ Work with world-class clients.
+ Do work that matters with amazing partners and clients.
+ Work with a talented, fun, creative team that loves challenges.
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